# Channel Routing

Each Slack workspace or Teams tenant connects to one Dot organization or workspace. Use channel routing to direct specific channels to different workspaces with their own data access.

### Two Approaches

* **Route channels within one connection** — Connect Slack/Teams to your main org, then route specific channels to workspaces (e.g., #sales → Sales workspace with CRM access)
* **Separate connections per workspace** — Connect different Slack workspaces or Teams tenants directly to different Dot workspaces

### How Routing Works

| Message type | Routing logic                                                                     |
| ------------ | --------------------------------------------------------------------------------- |
| **DMs**      | Routed by sender's email to their preferred workspace                             |
| **Channels** | Each channel gets a virtual user — assign it to a workspace to route all messages |

### Route a Channel to a Workspace

1. @mention Dot in the channel (creates the channel user in Dot)
2. In the target workspace: **Settings → Users** → add the channel user
3. In your main org: find the channel user and set their default workspace
4. Test with another message

<figure><img src="https://3709841693-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FCeRlmJf2y704TpjpubE1%2Fuploads%2Fgit-blob-a163eae4b7472a7ba51f471d3074dbdf2139d5e1%2Fchannel-routing-default-workspace.png?alt=media" alt=""><figcaption><p>Set the default workspace for a channel or user</p></figcaption></figure>

### Route Individual Users

Same process: add them to the workspace, then set their default workspace preference.

### Troubleshooting

| Problem                             | Fix                                              |
| ----------------------------------- | ------------------------------------------------ |
| Messages going to wrong workspace   | Check user/channel's default workspace setting   |
| Bot not responding in channel       | @mention Dot (required in channels, not DMs)     |
| Bot not responding in Teams channel | Verify bot was added to the channel              |
| "Already connected" error           | That Slack/Teams is connected to another Dot org |