# Chat

Data is stored in complex data models and insights are scattered across hundreds or more dashboards and visualizations. The few experts that can navigate this complexity become a bottleneck for the organization.

Instead of creating Jira-Tickets or following up 3 times on an e-mail, you can just ask Dot - the data bot. Dot is trained by the data team to answer all the flexbile and nuanced questions about your business you care about.

### What can you ask?

Let's look at some potential questions for the marketing team of an online-shop.

1. **Ask for help on how to analyze data.**

<figure><img src="https://3709841693-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FCeRlmJf2y704TpjpubE1%2Fuploads%2FO0ipGIxrt3O1zjrbClbY%2Fimage.png?alt=media&#x26;token=7070b16f-4332-4f81-b78d-60b36a4968a4" alt=""><figcaption></figcaption></figure>

2. **Ask questions that need a deep understanding of your companies data model.**

<figure><img src="https://3709841693-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FCeRlmJf2y704TpjpubE1%2Fuploads%2FOldeW5Novytl08Jc6lQ9%2Fimage.png?alt=media&#x26;token=da5ca638-66de-4033-ae7e-9710f9c52bb3" alt=""><figcaption></figcaption></figure>

3. **Request not just specific data, but also specific visualizations**

<figure><img src="https://3709841693-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FCeRlmJf2y704TpjpubE1%2Fuploads%2F5CnlruaVtLByXjmooGLy%2Fimage.png?alt=media&#x26;token=fc4d2c9d-64d1-4424-a93c-adf3af936710" alt=""><figcaption></figcaption></figure>

4. **Look up detailed information about customers, orders, ...**

<figure><img src="https://3709841693-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FCeRlmJf2y704TpjpubE1%2Fuploads%2FejFbeDUbAz2M1eh9ReZk%2Fimage.png?alt=media&#x26;token=318969d6-cbfc-4813-ade1-6f0863fa4cc7" alt=""><figcaption></figcaption></figure>

5. **Ask for anything. Dot will not hallucinate, because it is grounded by the connected data.**

<figure><img src="https://3709841693-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FCeRlmJf2y704TpjpubE1%2Fuploads%2FnFD0mPfXeJkprAYIofwv%2Fimage.png?alt=media&#x26;token=5612371f-a346-48f3-88e0-26a559a1d744" alt=""><figcaption></figcaption></figure>

6. **If Dot didn't find what you were looking for, just say "Try again."**

   Dot is based on current frontier models and statistically in nature. By trying again it might choose another way to approach the question and succeed.

### How should you ask?

**Ask Clear and Precise Questions**

To get the most accurate and relevant answers from Dot, follow these best practices:

* **Be Specific:** Clearly define what youʼre asking for.

  *Example:* Instead of saying "I need data on suppliers," specify "I need a list of active suppliers in Region 1 for the last month."
* **Provide Context:** Include relevant details or constraints.

  *Example:* If you need data for a specific time period, mention it explicitly.
* **Clarify Ambiguities:** If your question could be interpreted in multiple ways, provide additional detail.

  *Example:* If you request "order data," clarify whether you mean GMV, number of orders, or another metric.
* **Use Business Terminology:** Stick to the terms from the companyʼs business glossary.

  *Example:* Use "Active Buyer" instead of "buyer."
* **Ask for Help:** If youʼre unsure how to phrase your request or what data is available, ask Dot for help.

#### 💯 **Ideal Question Components**

To get the most accurate results from Dot, ensure your questions include the following components (if possible):

* **Which metrics?** Specify the exact metric youʼre looking for (e.g., revenue, number of orders, active buyers).
* **What entity?** Specify the entity you're asking about (e.g., suppliers, products, buyers).
* **During which time period?** Specify the time frame (e.g., last month, Q1 2024, July 2024.
* **At which granularity?** Specify the level of detail needed (e.g., daily, weekly, monthly, region-level, country-level).
* **For which location, demographic, or specific entity?** Identify any geographic areas, demographic groups, or specific entities you want to focus on (e.g., Region 1, Paris, CUSTX).
* **Using which unit?** Specify the unit of measurement for the metric (e.g., Euros, Kilograms).

#### ✅ **Examples of Good Questions**

* **What was our supplier revenue in euros for July 2024 per region in region 2 and 3?**
* **How many active premium suppliers did we have in Paris in March 2024?**
* **What is the % active users per region and per month for the first 6 months of 2024?**

#### ❌ Examples of Bad Questions

* **What is our current revenue?**
  * *Reason:* No timeframe provided.
* **Which customer in Region 5 has been using our product the longest?**
  * *Reason:* Ambiguous, does "longest" refer to since sign-up or since the first order? Which customer, buyer or supplier?
* **Can you tell me the best selling product for next month?**
  * *Reason:* Dot does not provide future predictions.
* **Show me all orders ever placed in the system.**
  * *Reason:* Too broad, lacks a specific timeframe or criteria.

#### :question:More help

If you're uncertain about Dot's answer, just ask the data team for help!

They can audit the query and data model to double check the analysis.